Online and In-Store Return Policy/Covid Procedures

JB Arts Philosophy

We at JB Arts believe in an open line of communication regarding returns and refunds and have outlined our expectations below.  These policies will continue to evolve to better meet a positive JB Arts and Client relationship.  In the end Managers decisions are final.

Return of Goods

Our refund policy lasts 30 days and requires a receipt of purchase. The full amount can be returned by the same method of payment as the original purchase or returned on a gift-card. If you have passed the number of days as stated in this policy since your purchase, unfortunately we can not offer you a refund, however we will extend the value to a gift card for an extra 30 days from the original purchase date. There are no returns after 60 days of any kind; we expect you to take responsibility for your own purchases after that time.

To be eligible for a return, your item must be in NEW, unused, and in the same condition that you received it. It must also be in the original packaging and in resalable condition.

Online orders must have pre-approval by email or phone to return items by mail.

Do not accept any box that was damaged during transport.

The carrier will have to return the box to JB Arts.

JB Arts will cover the shipping costs if one of the conditions are met:

  1. The item does not match the description or picture on the website.
  2. If the item has been deemed by JB Arts staff to be defective or damaged
  3. You received the wrong item or quantity from your original order.

Purchaser will cover the shipping costs:

  1. Returning an item, purchased in error.

 If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional non-returnable items:

Markers, pens, single sheets of paper, gift cards, spray cans, and aerosol products, custom, framing & artwork, custom made and custom size products, canvas per yard, special orders and seasonal items, special extended circumstances of volume orders, sold AS-IS, “Wonky Pots” and clearance or misused damaged goods.

Please do not send your purchase back to the manufacturer.

Online refunds

once your return is received and inspected, we will call or send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If we have confirmed that your refund has been made and you have not received a refund yet, first check your bank or credit card company; it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us.

Sale items

Items purchased on sale or with discount will be refunded in the amount they were purchased at the time of sale.

Refunds or Credits Regarding to Classes


Classes– Are once a week for a determined amount of time. One make-up class will be honoured unless previously arranged with Teacher AND JB Arts staff.  100% refund will be granted 5 days prior to the program start date.  After that, you have 3 options;

A. Switch your class to another time, date or teacher within a “season” (September to April)

B. Receive a Gift card amount towards art supplies.

C. Refund, less $50 administration fee.

Classes taken will be pro-rated against class balance.

Workshops- Are short programs with a specific project focus.  No refunds will be issued, classes can not be switched (Unless Teacher & JB Arts agree on specific circumstances deem necessary).

Camps/Clubs– A minimum $50 non-refundable deposit is required to reserve for any week-long program. Refunds will NOT be issued TWO weeks prior to attending JB Arts. Changing weeks or making up missed days is a possibility; with the permission of JB Arts staff, subject to availability. All accounts MUST be paid in full by the first day of programming along with a completed registration form.

Shipping Policy

At JB Arts we are willing to ship to Canada or United States.  Purchaser is responsible for paying shipping.  We use Canada Post for all our shipping requirements, and we are at their discretion.  Extra charges may apply if the supplies/goods require special packaging, tracking, heating, are oversized and/or breakable.   Our Shopify store charges a base rate for shipping and you may be asked to pay more if the shipping company requires.  To be clear, we do not make a markup on shipping and JB Arts is not responsible for lost or stolen items.  If there is a problem, call or email and we will work towards an agreeable solution.  Manager decisions are final.


JB Arts accepts In-Store & Online: Valid JB Arts Gift Cards, Cash, Cheque, Interac, MasterCard, American Express, PayPal, Shopify and Visa. (some may vary between classes and goods purchases)

JB Arts accepts over the phone: Visa and MasterCard only

Covid-19 Procedures

Store front & Classes

Keep in mind that procedures continue to evolve with new information and guidelines issued by the Leeds Lanark and Grenville Health Unit.  We at JB Arts are in contact and communication with the health unit as new information arises.

Masks must be worn at all times.  Maximum of 9 students on the main floor at one time. A Maximum of 4 students downstairs in the pottery or glass room at one time.

We sanitize door handles, taps and surface areas regularly.  Students are socially distanced whenever possible and outdoor classes are encouraged.  We promote regular handwashing and good hygiene practices.  We keep JB Arts as clean as an art store who promotes “Dress for a Mess” can.

Summer Art Club

As an extra precaution morning and afternoon temperature checks are required.  Any student feeling un-well will be separated from the group and asked to be picked up.